EMERGENCY
Suspected Natural-gas Leak
Use This When
You smell rotten eggs, hear hissing, or suspect a natural-gas leak.
What to Do
Leave the area immediately. Do not operate switches or phones near the suspected leak. From a safe place, call 911.
WHO TO CONTACT
Get the Help You Need.
The Carillon Civic Association is always glad to help neighbors find their way, but many resident concerns are handled directly by the City of Richmond, utility providers, or community partners. Use this guide to reach the right place first.
Immediate Police, Fire, or Medical Emergency?
Call or text 911.
Call or text 911.
Last Verified: September 22, 2026
URGENT
Power Outage or Downed Electrical Line
Use This When
Power is out or you see a live or downed electrical line.
What to Do
Stay away from downed lines. Report the outage or line to Dominion Energy; call 911 when there is immediate danger.
URGENT
Water, Sewer, Sinkhole, or Urgent Utility Issue
Use This When
You see a water leak, raw sewage, sinkhole, or another urgent public-utility problem.
What to Do
Call and select the emergency option when prompted.
URGENT
Nonemergency Police or Blocked Roadway
Use This When
You need a police report, see a tree blocking a road, or a traffic signal is out.
What to Do
Call 911 instead when anyone is in immediate danger.
URGENT
Homelessness or Shelter Crisis
Use This When
You or someone nearby needs help with a housing or shelter crisis.
What to Do
Ask for the Homeless Connection Line.
ROUTINE
Report a City Problem With RVA 311
Use This When
You need help with trash, litter, streets, sidewalks, signs, storm drains, code enforcement, zoning, parking, or another routine city concern.
What to Do
Dial 311 within Richmond or submit online anytime. Check the map first to avoid duplicate requests.
ROUTINE
Permits and Inspections
Use This When
You are planning work and need to know whether a permit or inspection is required.
What to Do
For general department routing, call 804-646-1628. For permit questions, use the listed permit and inspections number.
ROUTINE
Streetlight Problem
Use This When
A streetlight is out, damaged, or malfunctioning.
What to Do
You can also submit and track a repair request through RVA 311.
HELP KEEP THIS CURRENT
See Something That Changed?
City routing can change. Tell us when a number, link, or instruction needs another look. Safety-related records are flagged for volunteer review every six months.
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